Does CarMax offer free returns? What's their exchange policy?

What's CarMax returns and exchanges policy? Can you return in-store? How many days do you have to return items to CarMax for a full refund? Do I need a receipt to return my item to CarMax? Do items need to be in new condition?
Returns & exchanges policies rating: 4.0 - 1 ratings

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It looks like CarMax may not offer free returns & exchanges. See 6,569 brands that do offer free returns & exchanges.
Knoji Staff
138
Posted Jul 31, 2018

We researched this, and it does not look like CarMax offers free returns currently. You will find the most current information on CarMax's returns and exchanges policy on this page.

Please check out their homepage for more information on returning items.

Learn more at carmax.com.

Amazon.com is also offering discounts on select CarMax items on their website.

Update: we've found 2 more car listings stores that currently offer free returns & exchanges and 165 automotive stores that are offering free returns & exchanges . You can also view all 6,569 stores that offer free returns & exchanges across all categories.

This user rated CarMax's returns & exchanges policies: 4.0
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Rated 3.7 - 27 reviews

About CarMax

CarMax is a major car listings company operating the e-commerce site carmax.com. CarMax sells its products and services in the car listings vertical, offering discounts and promo codes to its customers infrequently. CarMax has good ratings among shoppers on Knoji, with 27 ratings and an average rating of 3.7 stars. CarMax scores decently compared to other brands in the car listings industry, providing 4 e-commerce features to better serve its customers.

CarMax's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that CarMax may not offer free returns & exchanges currently. Read full answer >>
Free Shipping:
Maybe
It appears that CarMax may not offer free shipping currently. Read full answer >>
International Shipping:
Maybe
It appears that CarMax may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that CarMax may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that CarMax may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that CarMax may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that CarMax may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
No
It appears that CarMax may not offer promo codes currently. Read full answer >>
Sales:
Maybe
It appears that CarMax may not offer sales currently. Read full answer >>
Black Friday Ad:
Maybe
It appears that CarMax may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that CarMax may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that CarMax may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Maybe
It appears that CarMax may not offer official coupons page currently. Read full answer >>
Student Discounts:
Maybe
It appears that CarMax may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that CarMax may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that CarMax may not offer birthday discounts currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
CarMax offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that CarMax may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Maybe
It appears that CarMax may not offer gift cards currently. Read full answer >>
Customer Reviews:
Maybe
It appears that CarMax may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that CarMax may not offer social media pages currently. Read full answer >>
Financing Options
Afterpay Financing:
Maybe
It appears that CarMax may not accept Afterpay financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
CarMax offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that CarMax may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
No
It appears that CarMax may not offer affiliate programs currently. Read full answer >>
View all features